Refund policy

If we have not yet sent your login details, or you have not used them, you can cancel and receive a full refund.

If the service does not work on your device, contact support first. We will try to solve the problem in a reasonable time. If we cannot make it work, we refund the unused part of your plan.

Consumers in the EU normally have 14 days to withdraw from a distance contract. For digital services this right ends once the service has started with your express request and your acknowledgement that you lose the right of withdrawal. We ask for this when you order.

• Write to us by e-mail or WhatsApp with your order details.
• We reply promptly and tell you what we can do.
• Approved refunds go back to the original payment method, normally within 14 days.

This policy does not limit any rights you have under mandatory consumer law.